Return and Refund Policy

Last updated: February 17, 2021

We thank you for shopping from our store and we guarantee your right to dissatisfaction with any item, but we invite you to review our policy on returns and refunds.

Return the item

The following table explains everything you need to know about returning goods.

What are the conditions?

Is refund possible?

 Reason for return

The product was purchased within the last 14 days, and you only have seven days if you open the package.

The product must be in the same condition as you received it.

The product must be in the packaging we sent you.

To have all the contents and instructions with him

You have not used the product

For electronics: You cannot return any product you have used.

Yes

For opened products, they cannot be returned after ... days.

Receiving a product you did not order

Receiving a damaged product that you have not used

Received a product that was not as described on the website.


Clothing: Non-refundable unless it has the tag attached to it.

Other products: If the package or product is in its original condition and includes all its accessories .

Please read our non-returnable products.

You have the right to cancel your order and can return it under certain conditions and in certain circumstances only.

If the package is opened, it will be refunded within...day.

If the package is not opened, you can return it within 15 days of ordering.

change your mind for no reason

Refund

If I received the product

We will evaluate the returnable product including its return fees (excluding shipping fees that will be borne by you). This applies to:

Any damaged or defective product.

Any product you received from us by mistake, whether the error was in the product itself, its price, or its delayed delivery.

If you do not receive the product

You are entitled to receive the value of a product you ordered and did not receive if you cancel your purchase order.

Products we do not return

You cannot return the following products:

Personal products that a person may not share with another person.

Products that perish quickly or any product you ordered that has expired.

Products opened after delivery for health and hygiene reasons.

We reserve the right to refuse the return of any item after assessing that it does not meet the return conditions and at our sole discretion.

Returned goods

You are responsible for the cost and risk of returning our products to us. Therefore, when we send a shipping representative to the address you gave us, we will not be responsible for any damage or loss of the product during shipping. Therefore, we ask you to return the product via the postal service or any secure service. We also cannot refund the money without proof of receipt.

Gift Returns

Sometimes we may give gifts to those who shop in our store. If you want to return a gift after it has been shipped to you, we will compensate you in this case by crediting your account in the store with the value of the gift.

Do you have a question? Contact us, do not hesitate

If you have any questions about our store's return and refund policy, please contact us:

Via email: kokita_71@yahoo.com

Live chat in our store: www.czar-cottoreem.com

Phone number: 01050322472